Privacy Policy

1. Introduction

Om Homeo Clinic ("we", "us", or "our") is committed to protecting the privacy of our patients ("Users", "you"). This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our clinical booking services, in alignment with the Digital Personal Data Protection (DPDP) Act, 2023 of India.

2. Data We Collect

To provide high-quality homeopathic treatment, we collect the following categories of data:

• Personal Identity: Name, age, gender, and contact details (email, phone number).
• Sensitive Personal Data (SPD): Medical history, current symptoms, past diagnostic reports, and family health history.
• Booking Information: Preferred consultation time, type of disease, and payment transaction references.

3. Purpose of Collection

Your data is processed strictly for the following purposes:

• To perform clinical diagnosis and design personalized homeopathic constitutional treatments.
• To manage appointment scheduling and send automated reminders.
• To facilitate tele-consultations and ensure continuity of care.
• To comply with regulatory healthcare record-keeping requirements in India.

4. Consent & Data Processing

By using our booking form, you provide explicit, informed, and unambiguous consent for Om Homeo Clinic to process your sensitive medical data for treatment purposes. You have the right to withdraw this consent at any time by contacting our support team, though this may impact our ability to provide ongoing care.

5. Data Sharing & Security

No Marketing Sharing: We never sell or rent your data to third-party marketing companies.

Authorized Disclosure: Your data may only be shared with:

• Our clinical staff involved directly in your treatment.
• Trusted infrastructure partners (like secure hosting) required to operate the service.
• Government authorities if mandated by law for public health purposes.

We employ industry-standard encryption (SSL) and secure server environments to prevent unauthorized access or data breaches.

6. Your Rights

Under the DPDP Act 2023, you have the following rights:

• Access: The right to request a summary of the personal data we hold about you.
• Correction: The right to update inaccurate medical or identity records.
• Erasure: The right to request deletion of your records (subject to clinical record retention laws).

7. Grievance Redressal

If you have concerns about your data privacy, you may contact our Grievance Officer: